Adet Advisory Ltd is dedicated to providing property owners across Europe with transparent and clear consultancy services regarding residential projects and costs. This policy applies to cancellation and refund requests for services such as renovation planning, construction cost estimation, contractor quote review, budget control, and project coordination.
- Service Cancellation
To cancel an order, clients should submit a request via the email address or contact form published on our website, providing the relevant order details. Clients are encouraged to submit cancellation requests as early as possible for services that have not yet commenced. We typically confirm the cancellation status within 1–2 business days of receiving a complete request.
If the service has already commenced, we will determine eligibility for a refund based on the work completed, the order status, and applicable consumer protection laws.
- Refund Requests
Clients eligible for a refund may submit a request once the eligibility criteria are met. We generally complete the review process within 1–3 business days of receiving a complete refund request and notify the client of the outcome via email.
Once a refund is approved, we typically initiate the refund via the original payment method within 3–5 business days. The actual time it takes for funds to appear in the client’s account may depend on the processing times of banks, credit card issuers, or payment service providers.
- Statutory Rights for European Consumers
For clients subject to EU consumer protection regulations, certain consultancy services may be eligible for a statutory 14-day withdrawal period. If a client expressly requests that the service commence within this 14-day withdrawal period and performance has begun, the right of withdrawal may be restricted in accordance with applicable law.
This policy does not limit any mandatory consumer rights to which the client is entitled by law. If applicable law mandates cancellation or refund periods that differ from those in this policy, the provisions of the applicable law shall prevail.
- Completed Consultancy Services
If consultancy work—such as residential project cost analysis, quote review, or budget assessment—has been fully completed and delivered, and there is no instance of non-performance or grounds for a refund under the law, fees for the completed services generally cannot be refunded.
Cost estimates serve as advisory references; actual construction costs may be influenced by factors such as materials, labor, location, site conditions, and fluctuations in contractor quotes. Consequently, a discrepancy between the estimated cost and the final actual cost does not, in itself, constitute grounds for a refund.
5. Inability to Deliver Due to Our Actions
If purchased services cannot be provided due to reasons attributable to Adet Advisory Ltd, we will consult with the client to reschedule the service or provide a refund, depending on the specific circumstances.
If service delivery is delayed due to reasons attributable to the client—such as failure to provide project materials in a timely manner, incorrect contact details, failure to participate in consultations at the scheduled time, or other client-related issues—the delivery timeline may be extended accordingly.
- Return Address
As Adet Advisory Ltd provides residential project and cost consultancy services—transactions that are service-based rather than involving physical goods—there are generally no physical items to return; therefore, clients do not need to mail any physical objects.
Should a client need to submit a written request for cancellation or a refund, the following details may be used:
Address: 8 The Dell, Morpeth, United Kingdom, NE61 3JY
Note: Please do not send any physical materials or documents without prior confirmation from Adet Advisory Ltd. If mailing materials becomes necessary, we will provide the appropriate mailing address and specific requirements via email.
- Contacting Us Regarding Refunds
To request a refund, cancel a service, or inquire about the status of a refund, please contact us using the details listed on our website. We recommend including your order number, date of purchase, service name, and the reason for your request to facilitate prompt processing.